Return Policy
Last updated:
Our Commitment to Your Satisfaction
At Xexvalonzeliu, we take great pride in our handmade accessories and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Return Eligibility
You may return most items purchased from Xexvalonzeliu within 30 days of delivery, provided they meet the following conditions:
- Item is in its original, unworn condition
- Item has all original tags and packaging intact
- Item shows no signs of wear, damage, or alteration
- Return request is initiated within 30 days of receiving the item
Non-Returnable Items
Due to the nature of handmade and custom products, the following items cannot be returned:
- Custom-made or personalized accessories
- Items that have been worn, used, or altered
- Earrings (for hygiene reasons)
- Items marked as final sale
- Gift cards
How to Initiate a Return
To start the return process:
- Contact us at askuse@xexvalonzeliu.world or +1 713 868 1310
- Provide your order number and reason for return
- Wait for return authorization and shipping instructions
- Pack the item securely in its original packaging
- Ship the item to our Houston location
Refunds
Once we receive and inspect your return, we will process your refund:
- Refunds will be issued to the original payment method
- Processing typically takes 5-7 business days
- Original shipping costs are non-refundable unless the return is due to our error
- You will receive email confirmation when your refund is processed
Exchanges
If you would like to exchange an item for a different size, color, or style:
- Contact us to check availability of the desired item
- Follow the return process for your original item
- We will ship the exchange item once we receive your return
- Price differences will be charged or refunded accordingly
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately (within 48 hours of delivery preferred)
- Provide photos of the damage or defect
- We will arrange for a replacement or full refund at no additional cost
- You may be asked to return the damaged item
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless:
- You received an incorrect item
- The item arrived damaged or defective
- There was an error on our part
We recommend using a trackable shipping service for all returns.
Contact Us
For questions about returns or to initiate a return, please contact us:
Xexvalonzeliu
3229 Houston Ave, Houston, TX 77009, United States
Email: askuse@xexvalonzeliu.world
Phone: +1 713 868 1310